Privacy Policy

This Privacy Policy describes how APQOR TECHNOLOGIES PRIVATE LIMITED collects, uses, shares, and protects personal information when you use DeepTech, LMS Education, and related learning, proctoring, payment, support, and Cyber Lab services.

We are committed to handling your information transparently and in accordance with applicable Indian data protection and information technology laws.

Personal information

• Account Information: Name, email address, profile picture, bio, learning goals, interests, skills, and portfolio information.
• Contact Details: Phone number, address, and support communication details when provided.
• Course Content: Assignments, projects, discussion posts, peer review content, quiz responses, and other materials you submit.
• Communications: Messages sent to instructors, support team members, mentors, administrators, or other users.

Sensitive personal data or information

• Passwords: Stored securely using industry-standard hashing algorithms.
• Payment Information: Credit card, debit card, UPI, net banking, and wallet details are processed by payment providers and are not stored directly by us.
• Biometric and Proctoring Data: Webcam photos, facial recognition checks, identity verification records, video, audio, screen recording, and exam integrity signals where proctored exams are used.

Automatically collected information

• Usage Data: Pages viewed, courses accessed, time spent, feature interactions, quiz attempts, and learning progress.
• Device Information: IP address, browser type, operating system, device identifiers, approximate location, and log metadata.
• Cookies and Tracking: Data collected through cookies and similar technologies for essential functionality, preferences, analytics, and marketing measurement.
• Cyber Lab Compliance and Usage Logs: Agreement acceptance records, lab launch activity, access timestamps, IP address, browser metadata, and operational logs used to administer lab infrastructure and compliance controls.

• Provide Services: Deliver course content, process payments, issue certificates, support live sessions, and enable communication.
• Personalization: Create AI-powered learning paths, recommend courses, and improve the learning experience.
• Improvement: Analyze usage patterns to improve platform reliability, content, and user experience.
• Communication: Send account notices, course updates, platform notifications, newsletters, and responses to inquiries.
• Security: Detect fraud, prevent abuse, protect infrastructure, and enforce Terms of Service.
• Legal Compliance: Comply with legal obligations and respond to lawful requests from authorities.
• Marketing: Send promotional materials about courses and features where permitted, with opt-out controls.
• Cyber Lab Compliance: Record disclaimer acceptance, verify agreement version coverage, investigate misuse, and maintain audit trails for administrative review.

We do not sell your personal information. We share information only where needed to provide the Service, comply with law, protect users, or operate business-critical systems.

• Service Providers: Payment processing, cloud hosting, email delivery, analytics, and operational tooling providers process information on our behalf and must protect it.
• Course Instructors: When you enroll in a course, relevant learning progress and communication details may be visible to the instructor or authorized institution staff.
• Legal Requirements: We may disclose information when required by law, legal process, or to protect rights, property, users, or the public.
• Business Transfers: Information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate safeguards.

We use cookies and similar technologies to keep the platform secure, remember preferences, understand product usage, and measure marketing performance.

You can control cookies through browser settings. Disabling certain cookies may limit platform functionality, including login, payment, or course access features.

• Essential Cookies: Required for login, security, sessions, payments, and core platform behavior.
• Analytics Cookies: Help us understand how users interact with the platform and marketing pages.
• Preference Cookies: Remember settings such as currency, theme, language, and interface choices.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness where permitted.

For courses with proctored exams, we may collect additional data to verify identity and preserve academic integrity. By enrolling in a proctored course or exam, you consent to the applicable monitoring requirements.

• Video and Audio Recording: Webcam and microphone recordings during proctored exams.
• Screen Recording: Screen capture to detect unauthorized materials or assistance.
• Keystroke Monitoring: Detection of unusual typing patterns or suspicious exam behavior.
• Photo ID Verification: Government-issued ID or other identity checks where required.
• Biometric Data: Facial recognition or identity matching signals used to verify the exam taker.

We implement industry-standard security measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

No method of transmission over the internet is completely secure. You are responsible for keeping your account credentials confidential and notifying us of suspected unauthorized access.

• Encryption: Data is encrypted in transit and sensitive data is protected at rest.
• Access Controls: Strict authentication and authorization controls limit internal access.
• Audits and Monitoring: Security reviews, vulnerability checks, and monitoring help detect suspicious activity.
• Employee Training: Personnel receive security and privacy training appropriate to their role.

Subject to applicable law and identity verification, you may request access, correction, deletion, restriction, portability, review, or withdrawal of consent for your personal information.

To exercise these rights, contact support@lmseducation.in or our Grievance Officer. We aim to respond within 30 days unless a different period applies by law.

• Access: Request a copy of personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion subject to legal, security, payment, audit, and operational retention requirements.
• Opt-Out: Opt out of marketing communications or certain processing where permitted.
• Portability: Request a copy of your data in a structured format where applicable.

Our Service is not intended for children under 13, or under 16 in jurisdictions that require a higher age threshold. We do not knowingly collect personal information from children below the applicable age threshold.

If you are between the minimum age threshold and 18, you may use the Service only with consent and supervision of a parent or legal guardian where required.

If we learn that we collected information from a child without proper consent, we will take steps to delete it promptly.

APQOR TECHNOLOGIES PRIVATE LIMITED is based in India. Your information may be transferred to, stored, and processed in India and other countries where our service providers operate.

Where required, we use appropriate safeguards for international transfers. By using the Service, you consent to these transfers subject to applicable law.

This Privacy Policy is governed by Indian law, including the Information Technology Act, 2000 and related rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Disputes arising from this Privacy Policy are subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

In accordance with the Information Technology Act, 2000 and rules made thereunder, we maintain a grievance contact for concerns regarding data protection, privacy, and use of personal information.

• Designation: Grievance Officer
• Email: support@lmseducation.in
• Address: APQOR TECHNOLOGIES PRIVATE LIMITED, Wework Rajapushpa Summit, Financial District, Nanakramguda Road, Hyderabad - 500032, Telangana, India
• Acknowledgment: Complaints are acknowledged within 48 hours of receipt where practicable.
• Resolution: Complaints are targeted for resolution within 30 days from receipt, subject to complexity and legal requirements.

We may update this Privacy Policy to reflect changes in practices, technology, legal requirements, or business operations.

When we make material changes, we will notify users by email, platform notice, or other appropriate means. Continued use after changes indicates acceptance of the updated policy.

• Company Name: APQOR TECHNOLOGIES PRIVATE LIMITED
• Support Email: support@lmseducation.in
• Sales Email: sales@lmseducation.in
• Website: https://www.lmseducation.in
• Registered Office: Wework Rajapushpa Summit, Financial District, Nanakramguda Road, Hyderabad - 500032, Telangana State, India