Refund and Cancellation Policy

Money-back guarantee

If you are not satisfied with a course, you can request a full refund within 7 days of purchase, provided you have completed less than 30 percent of the course content and no certificate has been downloaded.

Refund conditions

• Time Limit: Within 7 days of purchase date.
• Progress Limit: Less than 30 percent course completion.
• Processing Time: 5-7 business days from approval.
• Refund Method: Original payment method such as card, UPI, net banking, or wallet where supported.

Non-refundable cases

Technical issues

If technical issues prevent course access, you may be eligible for a full refund within 14 days regardless of completion percentage. Contact support@lmseducation.in with details of the technical problem.

Subscription cancellation

• Cancel Anytime: You can cancel your subscription at any time.
• Access Continues: You retain access until the end of the current billing period.
• No Auto-Renewal: The subscription will not renew after cancellation.
• Reactivation: You can reactivate later at the then-current rates.

Subscription refunds

Subscription types

• Basic: Monthly billing, cancel anytime.
• Pro: Monthly billing, cancel anytime.
• Premium: Monthly billing, cancel anytime.

How to request a refund

• Email Request: Send your request to refunds@lmseducation.in.
• Include Information: Registered email address, course or subscription name, order or transaction ID, reason for refund, and any technical issue details.
• Review Process: Our team reviews requests within 2-3 business days.
• Approval Notification: You will receive email confirmation of the decision.
• Refund Processing: Approved refunds are processed within 5-7 business days.

Refund approval criteria

• Compliance with eligibility criteria including time and completion limits.
• Legitimate technical issues affecting course access.
• Valid reason for dissatisfaction.
• Purchase history and account standing.

Processing fees

• Razorpay payment gateway fees may be non-refundable.
• Processing fees are typically 2-3 percent of transaction amount.
• Fees may be deducted from refund amounts where applicable.

Refund timeline

• Credit and Debit Cards: Usually 5-7 business days after approval.
• UPI: Usually 3-5 business days after approval.
• Net Banking: Usually 5-7 business days after approval.
• Wallets: Usually 3-5 business days after approval.

Currency and exchange rates

• Refunds are processed in Indian Rupees (INR) unless payment provider rules require otherwise.
• Exchange rate fluctuations are not compensated.
• International card fees and intermediary charges are non-refundable.